CellTrak Blog

The latest home care trends and insights

Employee Retention in the Home Care Industry: Can Technology Help?

Oct 19, 2017 9:12:00 AM / posted in Communication, Productivity

If your agency doesn’t yet have a plan for holding onto your most talented caregivers, you could be in trouble. With turnover rates exceeding 65 percent and a potentially disastrous caregiver shortage looming, employee retention is one of the biggest challenges the in-home care industry faces.

As a result, agencies are scrambling to figure out how to make their employees happier, without breaking the budget. And they’re increasingly finding success from a surprising source: Technology.


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4 Ways to Gain More Home Care Referrals for Your Agency

Sep 7, 2017 8:26:00 AM / posted in Productivity

The home health care industry is white-hot these days, and smart agency owners are looking for creative ways to capitalize on this growth market. With annual growth rates expected to hit 7.5 percent this year, the industry is anticipated to be worth a cumulative – and astonishing – $130 billion by the end of 2017.

So how can agencies save a piece of this pie for themselves?


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4 Home Care Agencies That Decided to Go Paperless with Key Processes

Aug 24, 2017 8:27:00 AM / posted in Cost Reduction, Productivity

As one of the most documented and regulated industries, home care routinely produces vast amounts of paperwork, costing agencies precious time and resources to generate and maintain. As technology has evolved, today’s digital solutions provide advantages that paper just can’t match, from enhanced productivity to better compliance, communication, cost, and care.


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Can Lean Principles Work for Home Health Agencies?

May 11, 2017 2:39:10 PM / posted in Productivity

Today’s home health agencies are constantly challenged to provide better quality care at lower overall cost. Achieving this goal isn’t easy, and agency leaders often grapple with finding the right balance administratively while maintaining financial margins in the face of shifting reimbursement levels.  

The environment is not unlike the automotive industry in the late 1980s, where U.S. manufacturers struggled to build cars that could compete with Japanese imports on quality and price without sacrificing profitability or productivity.


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8 Performance Metrics Home Care Agency CFOs Should Already Be Measuring

Apr 20, 2017 10:00:00 AM / posted in Cost Reduction, Productivity

When you’re managing care and service delivery, there are endless metrics you could evaluate to optimize care. From tracking the number of visits a care provider makes daily to the percentage of visits that start and end on time, it’s tough to know where to focus your attention.

It’s a critical decision nonetheless. If you select the wrong metrics, you risk chasing improvements that would only minimally benefit your organization. But monitoring too many at one time can overwhelm your staff.

By focusing on the right key performance indicators (KPIs), you can improve your agency’s service quality and outcomes for your clients, your own agency, and your payers. So, how do you determine what those KPIs are?


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How to Go Paperless With Your Home Care Agency Without Losing Your Mind

Mar 30, 2017 10:30:48 AM / posted in Productivity


As more and more of our personal life becomes digitized, it’s no surprise that businesses – including home care and home hospice agencies – are closely following suit. Paper-based inefficiencies waste time and money; implementing paperless clinical documentation is an effective way to improve patient care.

But before you say goodbye to paper for good, understand what going paperless means to your processes and procedures and be prepared to help your staff make the transition.


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Remote Worker Safety: 14 Tips to Protect Your Home Care Providers

Feb 9, 2017 9:00:00 AM / posted in Mobile Solution, Productivity

Have you ever contemplated the risks your remote workers face when they provide home health services? In 2010, the health care and social assistance industry reported 653,900 cases of injuries and illnesses — more than any other private industry sector reported. Can your employees avoid being the next case?


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10 Ways to Help Home Health Caregivers Feel Connected as an Agency Team

Jan 12, 2017 9:00:00 AM / posted in Communication, Productivity

One of the biggest strengths of the home care industry is also one of its biggest challenges: mobile caregivers.


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How More Coordinated Care Keeps Your "Moving Pieces" Moving

Nov 8, 2016 7:05:00 AM / posted in Communication, Productivity

Have you ever heard someone say, “Well, there are lots of moving pieces”? That’s a typical refrain when they’re trying to describe a complex plan involving multiple groups and goals.


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Cut the Risk, Cost, and Time Associated with Home Care Documentation

Nov 2, 2016 7:02:29 AM / posted in Cost Reduction, Communication, Productivity

In home care, paperwork is everywhere – between the field and the office and between your agency and all types of third parties. Admission forms, schedules, point-of-care documentation, payroll processing, and care documentation for third parties – paper is often king.


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