CellTrak Blog

The latest home care trends and insights

8 Performance Metrics Home Care Agency CFOs Should Already Be Measuring

Apr 20, 2017 10:00:00 AM / posted in Cost Reduction, Productivity

When you’re managing care and service delivery, there are endless metrics you could evaluate to optimize care. From tracking the number of visits a care provider makes daily to the percentage of visits that start and end on time, it’s tough to know where to focus your attention.

It’s a critical decision nonetheless. If you select the wrong metrics, you risk chasing improvements that would only minimally benefit your organization. But monitoring too many at one time can overwhelm your staff.

By focusing on the right key performance indicators (KPIs), you can improve your agency’s service quality and outcomes for your clients, your own agency, and your payers. So, how do you determine what those KPIs are?


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10 Myths Surrounding the Home Health Value-Based Purchasing Model

Jan 26, 2017 9:00:00 AM / posted in Cost Reduction, Compliance

The Home Health Value-Based Purchasing (HHVBP) model launched as a pilot program in nine states on Jan. 1, 2016. The model, which ties payment to performance, represents a major shift in payment structure for home health agencies.


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How Technology Cares for Caregivers

Dec 6, 2016 8:31:45 AM / posted in Electronic Visit Verification, Mobile Solution, Cost Reduction, Communication

Your caregivers will feel cared for when you implement a Mobile Care Delivery Management solution. Why? Because in a typical caregiver’s day, actually providing care consumes only a sliver of time. The majority of time is spent checking the schedule, navigating to destinations, reviewing the care plan, verifying visits, and reporting mileage and activities that were completed.


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Solving the Challenge of Caregiver Retention

Nov 15, 2016 7:51:35 AM / posted in Cost Reduction

As the market for home care services continues growing at a rapid clip, agencies are finding it tougher to find and keep qualified caregivers. According to a recent survey by CareInHomes Caregivers, 76% of private duty agencies were looking to hire more caregivers this year, and the trend points to that continuing in 2017. But along with that opportunity come significant challenges. In that same survey, the respondents said their two greatest challenges were:


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Cut the risk, cost and time associated with paperwork

Nov 2, 2016 7:02:29 AM / posted in Cost Reduction, Communication, Productivity

In home care, paperwork is everywhere – between the field and the office and between your agency and all types of third parties. Admission forms, schedules, point-of-care documentation, payroll processing, and care documentation for third parties – paper is often king.


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3 ways to keep wage increases from ruining your bottom line

Oct 26, 2016 8:02:00 AM / posted in Mobile Solution, Cost Reduction

Across the United States, the “Fight for $15” movement has taken hold in many industries that employ hourly workers, and home care is one of them.


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Leading by Listening: Hospice at Home Case Study

Oct 18, 2016 8:28:06 AM / posted in Cost Reduction

Most organizations that provide in-home health care face similar challenges:


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How You Can Improve Communication to Save Time and Cut Costs

Oct 4, 2016 8:14:45 AM / posted in Cost Reduction

Coordination. Communication. Collaboration.


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Improve Responsiveness and Agility to Hold Down Costs

Sep 13, 2016 8:00:45 AM / posted in Cost Reduction, Productivity

It isn’t easy to deliver home care efficiently and effectively. There are just so many variables:


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When Margins are Tight, Should You Cut or Add?

Sep 6, 2016 8:03:26 AM / posted in Cost Reduction

Cut back or dive in? When profit margins are getting squeezed, the hair-trigger reaction is “Cut costs!” Reduce staff, rein in capital expenses, cut anything that’s deemed “non-essential.”


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