CellTrak Blog

The latest home care trends and insights

7 Common Home Care HIPAA Violations and How to Avoid Them

Aug 17, 2017 8:30:00 AM / posted in Compliance

HIPAA regulations are the cornerstone of patient privacy, and it’s a home care agency’s obligation to follow them precisely. But the rules are intricate, and it’s easy for employees to inadvertently commit a seemingly minor violation that could result in significant penalties.


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Electronic Visit Verification Mandates: The Impact of Open vs. Closed Systems

Jul 13, 2017 9:30:00 AM / posted in Electronic Visit Verification, Compliance

The 21st Century Cures Act has established January 1, 2019, as the deadline for states to establish Electronic Visit Verification (EVV) standards for Medicaid-funded personal care services. As this date draws closer, state Medicaid directors must soon decide on the type of EVV system they’ll require.

Specifically, states will need to decide whether to mandate an open or closed EVV system. These two options are very different from each other, with different implications for home care agencies.

Before states enact these sweeping changes for their constituent agencies, states must understand these differences, so they can endorse the best solution for their agencies’ — and their own — needs.


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9 Best Practices for Mobile Device Management in Home Health Care

Jun 22, 2017 4:00:00 PM / posted in Compliance, Communication

As mobile devices become more commonplace in the health care setting (the global mobile health market is expected to grow 33.5% annually through 2020), agencies are challenged to secure patient information and ensure compliance with confidentiality regulations.

Establishing a mobile device management (MDM) policy is one way to facilitate this.

In a 2015 HIMSS survey, more than 90% of health care provider employees reported using mobile devices to engage with patients, but only 57% of employees indicated their organizations have a mobile technology policy in place. This is a critical mistake; failure to meet regulations for data privacy and security can result in significant fees and penalties that can dramatically affect agencies both financially and reputationally.


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Understanding Overtime Laws and How They Impact Your Home Care Agency

May 25, 2017 10:00:00 AM / posted in Compliance

Employees are the single biggest asset most home care agencies have, and managing those employees is one of the biggest challenges agencies face. This not only means keeping employees happy – but also finding ways to manage labor costs. Given that most home care workers are not salaried employees and not exempt, keeping tabs on overtime laws is critical.

It’s important to note that overtime laws frequently treat home care workers as a special category, and eligibility requirements for overtime differ compared to most other industries. The changing regulatory landscape doesn’t help, either, making it extremely difficult for agency management to keep up with developments.

Here’s a breakdown of what home care agency leaders need to know about overtime laws, worker rights, and the current regulatory environment.


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Selecting the Right Type of Electronic Visit Verification for Your Agency

May 19, 2017 9:00:00 AM / posted in Electronic Visit Verification, Compliance

As the cost of health care and personal services continue to escalate and the concern of fraud in the home health industry continues to grow, agencies are under increasing pressure from payers to provide proof that the in-home services they bill were in fact delivered.

A driving factor in this growing demand for Electronic Visit Verification (EVV) is the 21st Century Cures Act – which requires states to establish EVV requirements for Medicaid-funded personal care and home care services.

Agencies naturally are concerned. With budgets already stretched thin, there is worry that meeting the EVV mandate will simply add yet another cost that further eats away at profits. And yet, EVV can bring a level of visibility to the delivery and management of care. This visibility may in turn yield unexpected – and potentially significant – gains in productivity, communication, cost, and care outcomes.


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What Is Electronic Visit Verification?

Apr 13, 2017 9:00:00 AM / posted in Electronic Visit Verification, Compliance

The 21st Century Cures Act, which was signed into law in December 2016, is poised to change the way home health agencies deliver services. Notably, the act sets new mandates for states to establish policies for Electronic Visit Verification (EVV) of Medicaid-funded home care.

While some agencies may see this requirement as an obstacle, many others view it as an opportunity.

With the deadline for states to implement EVV requirements less than two years away, how can selecting the right EVV solution today help your agency increase operational efficiency and improve service delivery tomorrow? 


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PCRD Begins April 1 in Florida: Are Agencies Ready?

Mar 16, 2017 10:40:25 AM / posted in Compliance

April 1, 2017, is rapidly approaching, which means home health agencies in Florida are gearing up to implement the new CMS mandate for Pre-Claim Review Demonstration (PCRD). If you’re like most agencies, you’re probably nervous about how this change will impact your organization and how to ensure a smooth transition for everyone involved.


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Here’s How to Shine on Your Next CMS Survey

Feb 16, 2017 9:00:00 AM / posted in Compliance

Every home health agency and hospice agency that receives reimbursement from Medicare and Medicaid understands the anguish a CMS survey can cause. There’s a lot on the line; if you can’t prove you meet each of your Conditions of Participation (CoPs), you risk losing CMS certification altogether.

Fortunately, with the right strategy in place, you can not only survive the survey process, you can come out shining.


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10 Myths Surrounding the Home Health Value-Based Purchasing Model

Jan 26, 2017 9:00:00 AM / posted in Cost Reduction, Compliance

The Home Health Value-Based Purchasing (HHVBP) model launched as a pilot program in nine states on Jan. 1, 2016. The model, which ties payment to performance, represents a major shift in payment structure for home health agencies.


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New Home Health Conditions of Participation Rule: Are You Ready?

Jan 19, 2017 2:33:28 PM / posted in Compliance

The newly updated Home Health Conditions of Participation (CoPs) rule, effective July 13, 2017, aims to strengthen patients’ rights, facilitate communication among caregivers, and improve the quality of home health services. How will these revisions affect the way your home care agency communicates and delivers services?


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