CellTrak Blog

9 Best Practices for Mobile Device Management in Home Health Care

[fa icon="calendar'] Jun 22, 2017 4:00:00 PM / posted in Compliance, Communication

As mobile devices become more commonplace in the health care setting (the global mobile health market is expected to grow 33.5% annually through 2020), agencies are challenged to secure patient information and ensure compliance with confidentiality regulations.

Establishing a mobile device management (MDM) policy is one way to facilitate this.

In a 2015 HIMSS survey, more than 90% of health care provider employees reported using mobile devices to engage with patients, but only 57% of employees indicated their organizations have a mobile technology policy in place. This is a critical mistake; failure to meet regulations for data privacy and security can result in significant fees and penalties that can dramatically affect agencies both financially and reputationally.

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8 Tips to Keep Your Remote Home Care Workers in the Communication Loop

[fa icon="calendar'] Jun 15, 2017 9:00:00 AM / posted in Communication

Effective communication is always important in the home care industry. But when it comes to remote workers, who likely spend a lot of time in the homes of clients but very little time in the office, a solid communication plan becomes essential.

This requires some thought. Not only do you need to keep your home care workers up to speed on agency-related information, you also need to keep them informed on care plans, schedules, and other client-specific details. And yet, when communicating any sensitive personal health information, agencies must be mindful of HIPAA compliance, data ownership, and security.

In the face of these logistical challenges when trying to connect remote workers, it’s easy to let communication suffer. But it doesn’t have to. Let’s look at eight ways you can improve communication with the remote home care workers in your agency.

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Improving Team Dynamics: Leadership Lessons for Home Health Agencies

[fa icon="calendar'] Jun 8, 2017 12:27:19 PM / posted in Communication

“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.”

So begins the perennial best-selling business book, “The Five Dysfunctions of a Team,” by Patrick Lencioni. It’s a masterpiece of advice for any business leader, but it holds particularly potent words of wisdom for the home health industry.

From the care coordination teams that oversee the delivery of care to the operations teams that manage the business of care, home care agencies succeed or fail based on the strengths of their team dynamics.

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Patient Communication Tips for Home Care Providers

[fa icon="calendar'] Feb 23, 2017 10:00:00 AM / posted in Communication, Care

Every time you visit your clients, you build important physical and emotional connections with them. Now it's time to strengthen those connections by optimizing your communication skills, so you can effectively convey vital information and instructions.

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10 Ways to Help Home Health Caregivers Feel Connected as an Agency Team

[fa icon="calendar'] Jan 12, 2017 9:00:00 AM / posted in Communication, Productivity

One of the biggest strengths of the home care industry is also one of its biggest challenges: mobile caregivers.

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How Technology Cares for Caregivers

[fa icon="calendar'] Dec 6, 2016 8:31:45 AM / posted in Electronic Visit Verification, Mobile Solution, Cost Reduction, Communication

Your caregivers will feel cared for when you implement a Mobile Care Delivery Management solution. Why? Because in a typical caregiver’s day, actually providing care consumes only a sliver of time. The majority of time is spent checking the schedule, navigating to destinations, reviewing the care plan, verifying visits, and reporting mileage and activities that were completed.

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How to keep your "moving pieces" moving

[fa icon="calendar'] Nov 8, 2016 7:05:00 AM / posted in Communication, Productivity

Have you ever heard someone say, “Well, there are lots of moving pieces”? That’s a typical refrain when they’re trying to describe a complex plan involving multiple groups and goals.

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Cut the risk, cost and time associated with paperwork

[fa icon="calendar'] Nov 2, 2016 7:02:29 AM / posted in Cost Reduction, Communication, Productivity

In home care, paperwork is everywhere – between the field and the office and between your agency and all types of third parties. Admission forms, schedules, point-of-care documentation, payroll processing, and care documentation for third parties – paper is often king.

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How “Connecting” Your Home Care Workforce Can Cut Turnover

[fa icon="calendar'] Sep 20, 2016 7:40:34 AM / posted in Communication

In August, the Department of Health and Human Services Centers for Medicare & Medicaid Services (CMS) issued an information bulletin on “Suggested Approaches for Strengthening and Stabilizing the Medicaid Home Care Workforce.” With home care services growing rapidly, the CMS recognizes the need to also care for the workforce that is delivering home-based care.

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